Welcoming You Back

Coronavirus Information

As a family we wish to reassure you that the well-being of our guests, team and community is our highest priority. As you can expect from us, our team has enhanced our cleaning and hygiene standards and are following latest government guidelines and in consultation with the EHO. Please know that we have taken a series of additional precautions to protect you and our team which will be under constant review.

We are pleased to announce that our spa and indoor leisure facilities are now open to our hotel residents.

Please see details of our 7 Step Action Plan below.

1. Check-In

  • Guests will be required to use our temperature check station prior to entering the hotel. We politely ask that guests displaying a high temperature do not enter the hotel.
  • All guests are now required to wear masks when inside the hotel.
  • Our team members will avoid hand contact as much as possible so please don’t be offended if we do not shake hands.
  • Similarly, in the interest of creating a reduced-contact experience we have been advised not to handle guest’s luggage and show you to your room. However as you would expect from our Soar Mill Cove team – we remain available to you at all times should you require assistance albeit at a safe distance.
  • We are introducing self check-in and check-out to reduce physical contact moments as much as possible.
  • We ask you to keep hold of your room key throughout your stay.
  • Hotel residents are advised to book dining times in advance.
  • We are currently welcoming non-residents with advance bookings only.

2. Guest Bedrooms

  • Guest bedrooms will be sanitised and cleaned thoroughly before each new arrival. Unless requested we will not service your room daily, but will of course keep you supplied with fresh towels, toilet paper etc. when required.
  • Extra disinfection of high touch areas (including light switches, door handles, remote controls, kettles, hangers, safes etc.).
  • We will be using air purifiers to thoroughly sanitise guest bedrooms prior to arrival. For this reason we will be asking for your ETA prior to your arrival.
  • Our housekeeping team servicing guest rooms will be wearing PPE.
  • If you have any questions or need assistance during your stay, simply dial ‘0’ from your in-room phone to speak to a member of our reception team.

3. Public Spaces

  • Increased frequency of cleaning our public areas (including door handles, coffee tables, reception area public bathrooms etc.).
  • We encourage guests and staff to make use of the newly installed no-touch hand sanitizer stations throughout the building.
  • The hotel will use a one-way traffic routes as much as possible.
  • There will be a separate hotel entrance and hotel exit with a clear route signposted on the floor and walls.
  • Distance markers will be used in busy areas of the hotel in accordance to the latest government advice.

4. Food & Drink

  • We will be spacing our tables in accordance to the latest government guidelines and making use of our outdoor spaces for fresh-air dining.
  • As ever, you are able to enjoy our full menu form the comfort of your room at no extra charge.
  • We will be ask you to pre-book meal times in advance so we can manage capacity and spacing effectively.
  • Our continental and al a carte breakfast selection will be served at the table (no buffet).
  • Non-residents are requested to book in advance.
  • The bar will operate table service only.
  • Guests choosing to dine with their dog(s) will still be able to do so in one of our designated areas.

5. Leisure Facilities

  • Guests are required to book 45min time slots with reception for the swimming pool limited to one room/family per time slot.
  • We ask that you make use of the hand sanitizer station prior to and upon leaving the leisure facilities.
  • Hotel residents will be asked to change and shower in their room prior to using the swimming pool.
  • Enhanced cleaning of leisure facilities with monitoring throughout the day.
  • Max of 2 guests in the gym and any time and guests are asked to sanitise equipment after every use.
  • Our Games Chalet, DVD & Games Library remain CLOSED until further notice.
  • Guests will be required to book time slots for the grass tennis courts with reception. Rackets will be supplied free of charge and will be sanitised between uses.

6. Discovery Spa

  • We aim to offer our full treatment range in the safest possible way whilst following latest government distancing guidance as soon as possible.
  • We strongly advise guests to pre-book treatments in advance, as we will have a more limited daily capacity to allow for enhanced cleaning and sanitization between clients.
  • Spa therapists will wear PPE where possible.
  • Spa clients will be required to complete an extended consultation form prior to the start of treatments.

7. Our Team

  • At the start of every shift we check the temperature of every staff member in the interest of their health and that of others.
  • Enhanced hygiene and safety training with PPE used where necessary.
  • Naturally, we apply a strict sick report policy for all team members.

We hope this information gives you peace of mind and we look forward to welcoming you to the Soar Mill Cove Hotel. If you do wish to re-schedule your stay we remain flexible with re-planning your upcoming booking. Our reservations team are contactable daily from 8am – 10pm and will be more than happy to discuss any future travel plans or existing reservations that you might have.

The Makepeace Family

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